Which Windows service must be disabled when recovering a tamper protected endpoint?

When recovering a tamper protected endpoint, it is essential to disable the Sophos Anti-Virus service. This is because tamper protection is a security feature that prevents unauthorized changes to Sophos components, ensuring that endpoint protection stays intact. If threats or issues occur that necessitate recovery, tamper protection may interfere with the necessary recovery processes.

Disabling the Sophos Anti-Virus service allows for troubleshooting and recovery tasks to be performed without interference from the endpoint protection mechanisms that may prevent access to critical system functions or files. This step is essential to ensure that the recovery process can occur smoothly and fully without security restrictions that could complicate or hinder the restoration of the endpoint back to a secure operational state.

While Windows Firewall, Windows Defender, or Network Location Awareness may also play roles in the broader security landscape of a Windows environment, they do not have the same direct and immediate impact on the recovery process as the Sophos Anti-Virus service when dealing specifically with tamper protection. Therefore, focusing on the Sophos service becomes paramount during endpoint recovery efforts.