What is the third step of the troubleshooting process?

The third step of the troubleshooting process is to "Resolve and verify." At this stage, after identifying the problem and implementing a fix, the technician needs to ensure that the solution has effectively addressed the issue. This involves testing the system or application to confirm that the problem is resolved and that the solution does not create additional issues. Verification is essential to ensure that the system operates as intended, thereby restoring functionality to the users.

This step is crucial in the troubleshooting process as it validates the effectiveness of the fix. It also builds confidence in the support provided, demonstrating that the technician has thoroughly addressed the problem rather than just applying a temporary solution. After resolving and verifying the fix, the technician can then proceed to document the findings, which helps in future troubleshooting and provides a knowledge base for similar issues.