What is the first step before using SophosZap to uninstall Sophos Endpoint?

The first step before using SophosZap to uninstall Sophos Endpoint is to disable Tamper Protection. Tamper Protection is a feature in Sophos Endpoint that prevents unauthorized changes to the security software. If this protection is enabled, it can restrict the tools and methods used to uninstall the software, including SophosZap. Disabling Tamper Protection allows for a smoother uninstallation process, ensuring that SophosZap can effectively remove all components of the Sophos Endpoint without interference.

While stopping all Sophos services, manually uninstalling, or backing up system settings might be relevant in various contexts, they are not prerequisites for using SophosZap. Disabling Tamper Protection specifically addresses the security mechanisms that could impede the uninstallation process, making it the appropriate first step.