How can users enable Self-Service features in Sophos?

Enabling Self-Service features in Sophos allows users to take control of certain aspects of their security settings, particularly allowing them to manage their own quarantined items. This is beneficial as it empowers users to view, release, or delete items that the Sophos system has flagged as potentially dangerous.

When users have the ability to manage their own quarantine, it streamlines processes and reduces the workload on IT support teams, making it easier for users to address issues directly. This self-management capability enhances user experience and ensures that legitimate items don’t stay trapped in quarantine for longer than necessary.

The other options do not directly relate to enabling Self-Service features in the Sophos environment. Installing additional software may be required for some functionalities, but it is not specifically tied to Self-Service. Creating a dedicated user account may be relevant in certain contexts but does not inherently provide Self-Service capabilities. Advanced firewall settings are focused on network security rather than user empowerment regarding quarantine management.